Improved Service Delivery and Utilization

//Improved Service Delivery and Utilization
Improved Service Delivery and Utilization2016-12-28T12:35:29+00:00

Our Approach

WI-HER uses a gender-sensitive and gender-responsive approach to improve service delivery and utilization. A gender-sensitive approach takes the different needs, constraints, and opportunities of women, men, girls, boys, and people of other gender identities into account, and a gender-responsive approach responds those different needs, constraints, and opportunities strategically in program design, implementation, and evaluation. By considering and responding to these differences, services are more effective, equitable, and people-centered. Specifically, our approach:

  • Analyzes the social and cultural influences that determine who has access to services, who remains in services, and who receives quality services, to be able to respond appropriately;
  • Recognizes that myriad factors at multiple levels of society affect gender norms;
  • Responds to gender norms at the individual, household, and community levels in concert to generate shifts in thinking and behavior;
  • Identifies and addresses gaps in service delivery and utilization between women, men, girls, boys, and people of other gender identities to improve outcomes for all;
  • Uses best practices and lessons learned.

Areas of Application

WI-HER staff provide technical assistance to governments, donors, and implementing partners to engender programs and design improvements for various areas of service delivery, including in education, health, and support for orphans and vulnerable children. Our health service delivery and utilization experience includes family planning; HIV/AIDS, malaria, maternal, neonatal and child health, non-communicable diseases, nutrition, sexual and reproductive health, and tuberculosis.

Additional Considerations

In addition to gender considerations, WI-HER also recognizes the importance that age, race, socio-economic status, tribal affiliation, geographic location (urban/rural), sexual orientation, (dis)ability status, and more can play in service delivery and utilization. While our approach focuses on gender, it also considers and responds to these important, intersectional factors.